Get in Touch With Us
If you have a question about our reviews, spotted something that needs updating, or want to talk about how we work, this page explains the best way to reach us and what happens once you do.
How to Contact Us
Email is the most direct way to reach our team. We read every message personally and aim to reply within two working days. You can write to us at [email protected].
To help us get back to you as quickly as possible, a brief description of your enquiry at the top of your message goes a long way. It means we can route it to the right person without needing a follow-up.
What We Can Help With
We welcome messages on a wide range of topics. Here are the most common reasons readers get in touch:
- Content questions — Something on our site unclear, or would you like more detail about a particular casino, bonus, payment method or game type? Drop us a line and we will do our best to help.
- Accuracy and corrections — We take the reliability of our information seriously. If you believe something we have published is out of date, incorrect or misleading, please flag it. We will investigate and update where necessary.
- Suggestions and reader feedback — Want us to cover a topic we have not tackled yet, or have thoughts on how we could improve? We genuinely read this kind of feedback and it shapes what we write next.
- Editorial and partnership enquiries — If you represent a brand or organisation and want to discuss how we might work together, please introduce yourself and outline what you have in mind. We assess all commercial relationships against our editorial standards.
- Responsible gambling concerns — If you or someone you care about is experiencing difficulties related to gambling, mention it in your message and we will point you to appropriate support services available in New Zealand.
- Technical issues — Broken links, pages that will not load, or anything else that is not working as it should — we want to know so we can fix it.
What to Expect After You Write to Us
Every message is read by a real member of our team. We do not use automated responses as a substitute for a genuine reply. Once your enquiry arrives, it is reviewed and directed to the person best placed to answer it.
Our standard turnaround is two working days. During particularly busy periods that may stretch slightly, but we will always follow up. If your question is time-sensitive, please say so in your message.
About Our Editorial Approach
New Zealand Online Casinos is an independent comparison and review site covering offshore casino options available to players in New Zealand. Our goal is to give NZ adults accurate, balanced information so they can make their own informed decisions about where to play.
Our reviews assess factors including licensing and regulatory standing, the range of online pokies and table games on offer, bonus terms and wagering requirements in NZD, NZ-friendly payment and withdrawal options, mobile compatibility, and customer support availability in NZ time zones. You can read more about our methodology throughout our review pages.
Where we earn commission through referral arrangements with casino operators, this is disclosed on the relevant pages. Commercial relationships do not determine how we rank or assess any site — our editorial positions are reached independently.
We also cover responsible gambling throughout our content. The legal age to gamble in New Zealand is 18. If you need support, the Problem Gambling Foundation of New Zealand and the Gambling Helpline (0800 654 655) are available to anyone affected.
A Note on Response Scope
While we are happy to discuss the content we publish, we are not a casino operator and cannot assist with account queries, payment disputes or bonus claims at any casino site. For those matters, you will need to contact the casino directly. If you believe a casino has acted improperly, we would still welcome your account — reader experiences help us keep our assessments accurate and up to date.
We look forward to hearing from you.