The patient journey video summarises an ideal experience of a metaphorical patient interacting with their Health Care Home.
The purpose is to bring the HCH model of care to life and to demonstrate how this model of care works for individual’s and whānau.
Jana,
45 Female
"I called Hora Te Pai Health Services to book an appointment for my 7-year-old daughter, as she was complaining of a sore tummy. My GP returned my call quickly, and after answering more questions, we established that there was no sore throat or fever, so we agreed that we would monitor over a day or two to see if the symptoms worsened. It saved me time and avoided a visit to the GP — this new service is awesome."
