2021 Impact Report - coming soon

journey

Onboarding

Practices that implement the HCH model will obtain many benefits for patients, practices, their staff and the wider community. Implementing the Model of Care will provide a support network of other practice leaders on the same journey.

HCH prioritises constant development within practices and to help us do this we provide HCH credentialing and certification as a means to supporting quality assurance across our network. This allows us to put plans in place for areas that may need improving and to maintain the excellent level of care that we strive for. Those practices that choose to join HCH will also have access to our national dataset, this supports benchmarking and will allow practices to see which areas of care can be improved.

We work alongside PHOs who implement the Health Care Home programme and can work directly with practices if required.

We regularly run training workshops across the country, one on one training and support can be provided on request, subject to availability. A significant number of resources are available via the resource library and interactive model of care.

Patient Journey

A patient journey map is a tool that can be used to represent the journey and experience, from a patient perspective, when interacting with a practice.

The patient journey summarises an ideal experience of a metaphorical patient interacting with their Health Care Home practice.

Practice Journey

The practice journey shows the path a PHO and in turn a practice takes on their way to becoming part of the Health Care Home whānau.

Research & Evidence

The gathering and undertaking of research commenced upon the implantation of the first iteration of the model in Aotearoa.

PHOs regularly review and share the results of their programmes and recognise the tangible benefits that the model provides to both practitioners and patients.

Sandra,

64 Female

Sandra’s husband was diagnosed with Alzheimer’s disease in 2012. As his disease progressed, their GP helped to co-ordinate services such as a home assessment, access to respite care and eventually help getting him into a rest home. Sandra was put in touch with an Alzheimer’s support group. Sandra also took advantage of being able to access their GP via phone to seek instant advice when she needed it.

“Having all this support has been marvellous & getting him into the home has meant I can be back as his wife, rather than just a carer”

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