2021 Impact Report - coming soon


Model of Care

Focused on delivering sustainable, modern programmes, Collaborative Aotearoa have two key programmes within Health Care Home.

The Enhanced Model of Care encompasses 38 characteristics, and the Building Blocks narrows this to the 12 key characteristics for practices starting out on their journey.

The models flexible and adaptive, practices are encouraged to choose the aspects that for the needs of its community/whānau.

Enhanced Model Of Care

The Enhanced Model of Care is a practical whānau-centric approach to modernisation of primary care, leading to a better patient and staff experience enhanced quality of care, and improved sustainability.

We continually review and refine the Health Care Home Model of Care to ensure that it improves patient/whānau care and health outcomes. The enhanced Model of Care was introduced to the sector in October 2020 and focused on embracing Māori models of health and its domains relate to Māori world views and deliver tangible benefits for Māori and other priority populations. For that reason, it is framed in the context of Te Tiriti o Waitangi, Wai 2575, Pae Ora and Whānau Ora.

Our Building Blocks

The Building Blocks provides an introduction to the Model of Care, it features a smaller number of core characteristics designed to improve access and outcomes, including a focus on digital health and an extended practice team, as well as focusing on planned and proactive care.

Practices may choose to implement some or all the building blocks, choosing aspects that fit the needs of its community/whānau. This is not a one size fits all model of care but one that is flexible and adaptive.

Dr Andy Williams,

Feilding Health Care

Doctor Andy Williams at Feilding Health Care believes the HCH model of care works best when the clinician knows their patients. “If you know the patient, you can take the history over the phone, which means you just need to carry out the clinical examination upon arrival. It’s a more efficient way of operating.” One of the requirements of the HCH model, GP triage checks that the GP is available to their patients via phone for a specified time slot each day. This ensures continuity of care and more efficient patient management. The GPs are also encouraged to take ownership of their appointment books so that they have more control over their day, something Andy describes as essential to making the model work. He also believes the introduction of the patient portal re-establishes the patient/doctor relationship, by increasing patients’ direct access to their doctor, however it’s important the Doctor is already familiar with the patient before engaging these services.

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