2021 Impact Report - coming soon

Patient Journey

The patient journey video summarises an ideal experience of a metaphorical patient interacting with their Health Care Home.

The purpose is to bring the HCH model of care to life and to demonstrate how this model of care works for individual’s and whānau.

Cici Xu,

Health Coach at Newtown Medical Centre.

“My role [Health Coach] is to assist the doctors and nurses to help their patients achieve their goals. Many patients have multiple requirements, and doctors’ time is limited. They want to be able to help their patients, but it’s not practical, timewise. That’s where I can come in.”

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