The patient journey video summarises an ideal experience of a metaphorical patient interacting with their Health Care Home.
The purpose is to bring the HCH model of care to life and to demonstrate how this model of care works for individual’s and whānau.
Aifou,
38 Female
Aifou called her practice to book an appointment for a suspected UTI. Within minutes, her doctor had called her back and was able to assess her needs over the phone. The doctor then booked Aifou to see the nurse that same morning, using a standing order to enable the nurse to prescribe antibiotics if necessary. During her appointment, the nurse also notices that Aifou is due for a cervical screening and a mammogram, and books these in with the appropriate service providers with Aifou present.
“The nurse was really good. She even put the phone on speaker so that I could hear what was going on”
