The patient journey video summarises an ideal experience of a metaphorical patient interacting with their Health Care Home.
The purpose is to bring the HCH model of care to life and to demonstrate how this model of care works for individual’s and whānau.
Hamish,
53 Male
"I would ring up and the next appointment would be a week later, which would put me off. I think that was the reason I would hardly ever come in. It’s much better this way – the doctor rung me back and I was able to tell him what was going on with me and he made me an appointment straight away."
