Building Blocks Model of Care Summary

Quality improvement (QI) is the framework we use to systematically improve the ways care is delivered to patients.

Clinical and cultural leadership emphasises the importance of practice staff undertaking the leadership role.

This is about implementing a schedule that reserves slots each day with a focus on access for Maori and other priority patients.

Clinical Phone Triage is a core component of the Health Care Home model and is required to be implemented daily at the high traffic times.

Population Stratification enables targeted primary care service delivery and helps reduce inequities in health outcomes.

A Hauora Health Plan is a patient centred plan (either electronic or paper-based) that describes the care and support for patients.

Equity recognises different people with different levels of advantage require different approaches and resources to get equitable health outcomes.

Cross cultural practitioner- patient interactions are common and practitioners need to be competent in dealing with patients whose cultures differ.

Alternatives to in-person consults includes systems determined by what is most suitable to the patient.

Patient portals are secure online sites where patients can access their health information and interact with their general practice.

Patient co-design emphasises the importance of engaging with consumers in developing and delivering health care services.

Call management is the art of having the right number of skilled people and supporting resources in place at the right times.