Receptionist script and process for booking patient appointments. Suggested patient communication.
Clinician Checklist for Clinical Triage
A checklist for clinicians during a triage call.
Clinical Triage Process
This Clinical Triage process flow chart is a standard approach, teams are encouraged to refer to this as a guide to develop a process that aligns with their patient population health and needs.
Queenstown Medical Video Explaining GP/Clinical Triage
Credit: Queenstown Medical Centre.
This short, animated video explains GP Triage service for our enrolled patients.
Video Introduction – What is the Model of Care?
By putting the patient first, the Model of Care aims to build on what's best about traditional general practice. When it comes to health, we believe that everybody deserves access to the best care.
Clinical Triage Guidance Document – Practice Information
Components in this Clinical Triage guidance document can help provide a comprehensive understanding of clinical triage for healthcare professionals involved in the process and contribute to the delivery of effective and timely patient care.
7-4 Reception Scripting Example – Clinical Triage
An Example of Scripting and Clinical Triage Process for Reception and Telephonists in General Practice.
Patient Partnership Resource Framework
Credit: Tū Ora Compass Health - Health Care Home Patient Partnership and Engagement Resource Framework. Supporting Resource includes templates and guidance
Clinical Assistant Delegation Policy and Framework 2023
Credit: Tū Ora Compass Health 2023 Clinical Assistant Delegation Policy and Framework.
A role design to help General Practice teams with inbox management reports and more.
